Select the 'Sign in another way' link on the Two-factor verification page. Use an alternative verification method (if you have one setup) such as email. You've lost/replaced your mobile device or don't have it with you
You don't have access to your registered mobile device If none of the recommendations on this page have resolved the problem, you can contact the IT Service Desk for support.
Remove the verification method that isn’t working and then re-add it.If one method continues not to work, check the other common problems on this page for a possible solution, or reset this method by: select the 'Sign in in another way' link on the Microsoft two-factor verification prompt.If you have tried to verify your identity using one of your registered verification methods and it isn't working, you can always switch to one of the other methods we recommend you set up: Verification problems Your verification methods aren't working Delays receiving MFA verification calls to a landline phone.
Problems with the Microsoft Authenticator App.
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